Frequently Asked Questions (FAQs)
Find quick answers to the most common questions travelers ask before booking with Olebe Travels and Tour Ltd.
What documents do I need for visa processing?
The required documents depend on the destination but usually include a valid passport, passport photographs travel itinerary, proof of funds, employment letter, and accommodation details. We guide clients through each requirement.
Do you help with filling visa application forms?
Yes, we assist with completing visa forms, booking appointments, reviewing documents, and providing interview guidance to increase approval chances.
How long does visa processing take?
Processing time varies depending on the country and embassy workload. Some take 3–10 working days, while others may require 2–4 weeks.
What happens if a visa is denied?
We review the refusal reason, correct the issues, and guide the client on reapplying with stronger documentation.
What payment methods do you accept?
We accept bank transfers, debit cards, mobile transfers, POS payments, and secure online payment links.
Do you offer payment plans?
Yes, for selected tours and packages. Clients can pay in instalments before the travel date.
Can I book now and pay later?
This is available for some airlines and packages. Clients should contact us to confirm if the option is available for their trip.
Are flight tickets refundable?
Some tickets are refundable, while others are not. Refund eligibility depends on the airline rules and the type of ticket purchased.
How long does a refund take to process?
Refunds usually take between 7–21 working days, depending on the airline or service provider.
What happens if I cancel my trip?
Cancellation fees may apply. We assist clients in reviewing the airline or service provider’s terms and help secure the best possible refund or travel credit.
Do you offer travel insurance?
Yes, we provide comprehensive travel insurance covering medical emergencies, lost luggage, trip cancellations, and other travel-related risks.